大部分业务经理大多数平时业务都花在与他或她的助理研究项目，讲述信函，商讨会谈时间等事务上。天天进行如此的会晤比较容易忽视了相互间的和睦氛围。 直呼Jane，你过来！或面无表情地吩咐工作是没办法叫人同意的。
At a meeting of project managers, saying Susan, the Kraus project needs some attention...do you think you could fit it into your schedule within the next two days? shows acknowledgment that Susan has a schedule and again makes a request out of your order.
当开项目经理会时，你说：Susan, 克劳斯的计划需要予以注意，你能否两天内将它列入你的计划中？如此一方面表示知道Susan有了一个计划，同时在提出需要时，防止了命令的口吻。
By making these requests you rather than I statements or questions, you are implying that Jane or Susan have a participatory place in the process. If you said, I want you to come in here... I want you to work on the Kraus project. The tone3 of your request would be very different.
提出这种请求时，用你，而不需要我的方法陈述或提问可暗示Jane或Susan参与了本项目。假如只说我想让你过来一下我想让你筹备克劳斯的计划。 你的需要听起来就看上去极为地不同！
